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FAQ's for Rates and Billing
Do you accept credit cards?
How can I get a copy of a receipt?
Why do you require a credit card to make a reservation?
Do I have to pay with the credit card used for the reservation?
Do you accept checks?
Can I pre-pay a trip for a guest/client/family member?
How do I open an account?
Why is the date on my credit card statement different from the date of my trip?
Do you have corporate rates?
Do you offer volume discounts?
What extra fees do you charge that are not covered by the base fare?
Why was my bill different from the price I was quoted?
Do you accept credit cards?
We accept all major credit cards Visa, MasterCard, American Express and Discover.
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How can I get a copy of a receipt?
We are able to provide copies of receipts from previous trips, however there is a small fee of $5.00 per receipt. To request a receipt see detail description.
Click here for further information
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Why do you require a credit card to make a reservation?
A credit card is required to secure a reservation because it protects us in the event a customer neglects to follow our cancellation policy. When this happens, we still incur costs such as fuel, tolls and driver salaries for arriving to transport a no-show. Secured reservations allow us to charge accordingly.
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Do I have to pay with the credit card used for the reservation?
No, it is not required. Acceptable forms of payment include:
Cash
Check (from an Illinois based bank)
The credit card used to make the reservation
Any other major credit card, as specified above - Do you accept credit cards?
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Do you accept checks?
Yes, with photo identification and as long as the check is from an Illinois based bank.
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Can I pre-pay a trip for a guest/client/family member?
Yes, you may pre-pay the transportation for someone else so they do not need to pay the driver for the trip. Simply follow these steps:
• We call this a “Pre-Paid”
• Download and print the Pre-Paid trip form
• Complete and sign the form
• At the time of booking, inform the customer service representative you wish to pre-pay
• Fax the completed form to customer service at the number indicated on the form at least 24 hours in advance of the scheduled trip
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How do I open an account?
We welcome accounts and are happy to open one provided the client will have a minimum of $500 per month in fares. Simply contact customer service and they will assist you.
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Why is the date on my credit card statement different from the date of my trip?
There are several possible reasons for a difference in dates, including:
• Occasionally the chauffeurs turn in their paperwork the day after a trip, particularly if the trip was very late at night.
• Customer service may not have processed the paperwork the same day, particularly if it arrived late in the day.
• Occasionally rides are so late in the day it was not possible for the paperwork to reach the office until the next day.
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Do you have corporate rates?
For questions regarding a meeting or for a large group, please contact the group desk to discuss your needs.
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Do you offer volume discounts?
We do offer a discounted corporate rate based on volume. Please contact the sales department to learn more about how your company may qualify for a discounted corporate rate.
If the question is regarding a meeting or for a large group, please contact the group desk to discuss your needs.
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What extra fees do you charge that are not covered by the base fare?
Please visit the Rate Schedule page for a detailed explanation of all our fees and when they apply.
Beyond the base fare and the fees detailed on the rates page, the only cost not included is a gratuity for the chauffeur.
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Why was my bill different from the price I was quoted?
We make every effort to provide a comprehensive quote, as described on the Rate Schedule page. However, occasionally there are circumstances outside the scope of the original quote that necessitate a revision to the fare quoted. See detailed description for additional information.
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